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Redispatch instructions for desktop and mobile InhouseDelivery orders

How to redispatch an InhouseDelivery Order

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Manage deliveries from the desktop or mobile apps

Manage Deliveries

Manage delivery orders (desktop)

Create a delivery request

Reassign a delivery (desktop)

Redispatch an InhouseDelivery order (desktop)

Cancel a delivery request (desktop)

Add a note against an order for other managers to view

Add manager note (desktop)

View deliveries in real-time on our live map

Live map

Driver activity report

Full featured settings available from any browser

InhouseDelivery Desktop App

Introduction to the InhouseDelivery mobile app: managers

Manual dispatch (mobile)

Reassign an order (mobile)

Redispatch an InhouseDelivery order (mobile)

Change your password, get help, or edit your profile straight from the mobile app

Manager menu

Orders can be manually created on the mobile app, as well as the desktop app.

Create a delivery request (mobile)

Managers can switch between manager and driver modes within the IHD app when they are assigned orders for delivery.

Switching between manager and driver mode

Manage deliveries wherever you are using the IHD mobile app

Mobile app for managers

Getting started with the IHD mobile app (drivers)

Delivering an order

What to do when a customer is not available

Enabling location services

Delivering multiple orders

Performing a contactless delivery

How to go online and offline

Update your profile, get help or change your password within the driver app

Driver menu

Getting help with a delivery

Make deliveries a breeze with the IHD mobile app for drivers

Mobile app for drivers

Find answers and get help from Intercom Support and Community Experts

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