Introduction
Delivery orders facilitated through the InhouseDelivery solution are listed and managed on the Deliveries screen.
Filters
You can select any combination of filters to limit the list of orders to only those you're interested in.
Date (filter orders based on their order date. Selecting 'Today' will also return all active orders, including future scheduled orders.)
Locations (filter orders by their restaurant pick-up location. Managers must have access to a location in order to view orders for that location.)
Active Orders (toggling this 'on' will return only active orders - those which do not have a status of canceled, returned, or delivered)
Orders are sorted by the order time, with the most recent shown at the top.
Data is automatically refreshed every 60 seconds, or you can choose to refresh the screen at any time by clicking the Refresh icon in the top righthand corner.
Delivery Status
A delivery can have one of the following statuses:
Awaiting driver - the delivery has been accepted by a third-party delivery service but no driver has been assigned yet
Assigned - a driver has been assigned but has not yet acknowledged the delivery
Picking up - a driver has been assigned and is enroute to the restaurantOn the way - the order has been picked up and the driver is enroute to the drop-off address
Delivered - the order has been delivered to the customer
Canceled - the delivery has been canceled
Returning - the order was unable to be delivered to the customer and is being returned to the restaurant
Returned - the order was unable to be delivered to the customer and has been returned to the restaurant
Action needed - the delivery is unable to be assigned to a driver (for example, when there are no drivers available or there is an issue with the delivery details). The reason for the error will be displayed on the order. A manager must take action to resolve the error or cancel the order.
Pending dispatch - indicates the Service Provider is experiencing a technical or system issue and cannot process the order, or that the location has selected for orders to be manually routed. Orders in this status need to be manually dispatched by the manager.
Scheduled - the order has not yet been assigned to a driver as it is scheduled for delivery at a future time.
Driver Pick Up time
If an order has not yet been picked up from the restaurant, this will display the number of minutes before the delivery driver is due to pick up the order e.g. 20 min. Overdue orders are highlighted in red.
For orders already picked up, this will display the actual pick-up time e.g. 8:30 PM.
Drop Off time
If an order has not yet been dropped off to the customer, this will display the number of minutes before the delivery driver is due to drop off the order e.g. 20 min. Overdue orders are highlighted in red.
For orders already dropped off, this will display the actual drop-off time e.g. 8:30 PM.
To view more information about an order, simply click on the order. This will bring up an Order Details screen.
Order Details
The Order Details screen provides more detailed information about an order, including:
Customer details (name, address, phone number)
Items ordered
Amount paid by customer
Delivery timeline (order time, pick-up time, delivery time)
Note to driver
Order status
Map view
A map view will display underneath the delivery timeline. The map will show both the pick-up location (using a black pinpoint) and the drop-off location (using a red pinpoint).
As the order is assigned to a driver, the driver's location will be displayed. Upon completion of the order, the route taken by the driver will be mapped.