You may wish to create a manual delivery request when a customer calls your restaurant and places a large catering order for delivery, as an example.
To manually create a delivery request, click on the Create Order button on the Deliveries screen.
Complete all of the information on the Create Order form.
When you have finished, click the Next button. A second screen will be displayed where you will select who to assign the order to for delivery.
This screen will appear even if the location has auto-dispatch mode set up.
My Drivers
Will be displayed if self-delivery is enabled. All employees with the driver role will be displayed. The number of orders they are currently assigned is also shown, to guide the manager on which driver may be best suited to take the delivery.
Third Party
Will be displayed if third-party delivery is enabled. All available third-party providers will be displayed. Note that individual drivers from a third-party cannot be selected.
Please note: When an order is scheduled for delivery more than 40 minutes from the current time you will be unable to select an individual driver to assign the order to.
Driver assignment
When an order is manually dispatched to an internal driver, the delivery is immediately assigned to the driver. This is different to when orders are automatically dispatched, when drivers are able to choose whether to accept or reject a delivery offer. Drivers will be informed of the delivery assignment via a notification, and can see details of the order within the mobile app.
Once an order is manually assigned it proceeds through the same workflow as any other delivery.
Click on the Create Order button to create and dispatch the order. The order will then appear on the Deliveries screen, where you can track its progress.