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IHD Billing Details/Account

Billing details are required before orders can be dispatched

Written by Emma

Before orders can be dispatched, a payment method must be entered. InhouseDelivery supports both ACH (US and Canadian bank accounts) and credit card.

If you are using your own drivers, you are still required to have a valid payment method associated with your IHD account. This is a mandatory system requirement, regardless of whether you use third-party delivery providers or your own drivers.

At present payment details can only be entered on the desktop app.

Add/Edit Billing Details

Step 1: Navigate to Billing

  1. Click the user menu in the top right-hand corner of the main menu. Select Billing. (Note this option is only available to account administrators).

  2. Next, click Add from the Payment method section

Step 2: Enter billing information

  1. Enter billing information on the form displayed, including your desired payment method. (Note ACH direct debit is only available for US and Canadian customers.)

  2. Upon completion, press Submit.

You will not be charged anything when you click the Submit button. Your account will only be debited after you start making deliveries using IHD.

Billing details (name/address) and payment information (credit card number / account number) can also be changed from the Billing screen.

If Your Account Shows as Canceled or Suspended

If you see a message indicating that your IHD account or subscription has been canceled or suspended, but you did not cancel it, the best first step is to re-enter your billing or payment information.

To do this:

  1. Click the user menu in the top right-hand corner of the main menu and select Billing.

  2. Under Payment method, click Add.

  3. Re-enter your billing and payment information.

  4. Click Submit.

Once your payment information has been re-added, this should reactivate your account and allow you to continue using IHD.

Cancel Account

IHD does not have any monthly fees. There is no time-based subscription.
It's easy to stop and start using IHD at any time. No commitments! If you would like to stop or pause using IHD, it's as simple as turning off auto-dispatch. To do this:

  1. Go to Settings

  2. Click Dispatch

  3. Toggle off Auto-dispatch

  4. Save

If you use Shift4 POS you can uninstall Inhouse Delivery, following the directions in this article. For other POS, check with your POS support if you need to help to turn off the integration.


If you want to stop receiving weekly $0 invoices, please email [email protected].

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