Redispatching an order is making a new delivery request for an order. You may wish to redispatch an order when there is an issue with the original delivery, such as missing or damaged food.

To redispatch an order, click on the Redispatch Order option under the ellipsis on the Order Detail screen. You can redispatch any order, except for orders with a status of Pending dispatch, Action needed, or Scheduled.

This will bring up the Redispatch order screen.

By default, all details from the original order will be copied over to the new order. You can choose to edit any of the fields if they require changing.

By default, the Ready at time will be set to the current time + 5 minutes. You can change this if you require more time to prepare the order.

Click the Next button to proceed to the next screen, where you can select who to assign the order to for delivery.

To redispatch an order, tap on the Redispatch order option under the ellipsis on the Order Detail screen. You can redispatch any order except for those with a status of Pending dispatch, Pending manager, or Scheduled.

This will bring up the Redispatch order screen. Redispatching on mobile is a two-step process:

By default, all details from the original order will be copied over to the new order. Note that on mobile, you are unable to edit other details such as order items or customer information — these can only be edited when redispatching on the desktop app.

Pickup time — Select the day and time the order will be ready to pick up, then click Next to proceed.

On the driver selection screen, you will see the following options depending on your delivery settings:

Available Drivers Will be displayed if self-delivery is enabled. All individual drivers who are currently clocked into a shift in the driver position will be displayed. The number of orders they are currently assigned is also shown, to help guide you on which driver may be best suited for the delivery.

Driver Network Will be displayed if self-delivery is enabled. This option shows all workers for the location who have previously used the IHD driver app, giving you the ability to route orders to workers who are not currently clocked into a driver shift but may still be available. The current shift status is shown against each worker (Clocked in, On break, or Not clocked in).

Third Party Will be displayed if third-party delivery is enabled. All available third-party providers will be displayed. Note that individual drivers from a third-party cannot be selected.

Please note: When an order is scheduled for delivery more than 40 minutes from the current time, you will be unable to select an individual driver to assign the order to.

Click the Redispatch button when you are ready to send the new delivery request. A confirmation screen will appear — click Confirm to complete the redispatch.

The redispatched order will be visible on the Delivery Orders screen alongside all other orders.

If an individual driver has been selected from the Available Drivers or Driver Network lists, the delivery is immediately assigned to that driver. This differs from automatic dispatch, where drivers can choose to accept or reject a delivery offer. Drivers will be notified of the assignment and can view order details in the mobile app.