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Connect your direct online ordering page to Google Business Profile

Make it the preferred link so your customers order direct and not through third party apps.

R
Written by Rielee Velasco
Updated over 2 weeks ago

Quick Start: Connect your direct order link to Google

  1. Go to google.com and log in > search {my business}

  2. Click View profile > Food ordering

  3. Turn Accept orders on your profile → ON

  4. Click + Add a link >Enter the online ordering link

  5. Turn on Preferred for pickup and Preferred for delivery > Save

  6. If third-party links are still showing on your Google profile, you can either:

Changes take 24-72 hours to take effect. If you had difficulty with the steps above, scroll down for detailed instructions.

Detailed Steps: Connect your direct order link to Google

Step 1: Open Google Business Profile Manager

  1. Go to google.com using the Google account tied to the business > search {my business}
    ​

  2. Click View profile next to the business name

Step 2: Enable Ordering on Profile

  1. In the business dashboard, click Food ordering
    ​

  2. Under Accept orders on your profile > toggle on
    ​

Step 3: Add or Edit Provider Link

  1. Under Your service providers > + Add a link
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  2. Enter your direct online ordering website URL. (For SkyTabOnline merchants, copy the Menu URL from LBM).

  3. Toggle on Preferred for pickup and Preferred for delivery > Save.
    ​

Hide or Remove Third-Party Marketplaces from Your Google Business Profile

Once you’ve set your online ordering page as the preferred ordering link, you can hide or remove other third-party providers (like DoorDash, Grubhub, UberEats, etc.) if:

  • You’re verified as the business owner, and

  • You have a direct ordering link (like SkyTab Online) connected to your profile

If third-party links are still showing on your Google profile, you can either:

  • Toggle them off under Food ordering > Manage online ordering, or

  • Submit a removal request to Google Support

Request Removal via Google Support

If the toggles are unavailable or not working, follow these steps:

  1. Go to https://support.google.com/business
    ​

  2. Click Fix an issue → Online food ordering
    ​

  3. Select Remove third-party ordering options
    ​

  4. Fill out the request form with your business details

📌 Here’s a template you can use when submitting your request:
​
​Subject: Request to Remove Third-Party Marketplaces from Google Food Ordering

Business Name: {Business Name}

Google Business Profile Link: {Paste the URL from profile}

Location Address: {Business address}

Contact Email: {Email}

Message:

Hello,

I am the verified owner of {Business Name}, and I would like to request the removal of third-party food ordering platforms (such as DoorDash, Grubhub, Uber Eats, etc.) from our Google Business “Order Online” button.

We offer direct online ordering through {Direct Ordering Provider Name – e.g., SkyTab Online}, and prefer that customers place orders directly with us to ensure accuracy, better pricing, and better service.

Please let us know once the third-party ordering links have been removed or if any additional steps are required on our end.

Thank you,

{Full Name}
{Position}
{Phone Number}

Remove a Specific Provider Manually

If a specific third-party link still appears:

  1. Go to Business Profile > Food ordering
    ​

  2. Choose the third-party provider link > Remove link

📌 Note: Google requires providers to remove third-party links within 5 business days after a request. If that doesn’t happen, you can report a violation through the same support page.

Support

For any support relating to InhouseDelivery, email the team at [email protected], or use the in-app chat located in the bottom right corner of the InhouseDelivery app. In-app support is available 24/7. Phone support is also available M-F, 8am-5pm PST: (888)450-3881

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SkyTab Online Integration and Setup
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