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SkyTab Online Integration and Setup

Learn how to connect and configure InhouseDelivery with SkyTab Online restaurant to automate delivery dispatching.

Emma avatar
Written by Emma
Updated yesterday

InhouseDelivery is a single marketplace app that gives SkyTab Online restaurants access to the largest fleet of delivery drivers nationwide, along with exclusive pricing on Routemasters delivery fees that beat DoorDash Drive, Uber Direct, and SkipCart.

Once connected, SkyTab Online delivery orders are automatically synced to InhouseDelivery and dispatched for delivery to the cheapest available driver, without the need for manual intervention. This document outlines how to install the InhouseDelivery app from the Shift4 Marketplace and then configure it for use with SkyTab Online.

Quick Start Guide

Follow this simplified guide to set up InhouseDelivery with SkyTab Online. For full details, refer to the complete setup guide below.

  1. Install Required Apps

    1. Install the SkyTab Online app from the Shift4 Marketplace if not already installed

    2. Log in to Lighthouse Business Manager > Marketplace > InhouseDelivery > View Details > Install
      ​

  2. InhouseDelivery: Create Account

    1. Click CREATE ACCOUNT and enter your name, email, and password. Agree to terms > Next

    2. Enter Restaurant Name (matching store signage so drivers can find you), Address (order pickup address), and Phone Number (for drivers to call if needed) > Create my account
      ​

  3. InhouseDelivery: Connect to SkyTab Online

    1. In InhouseDelivery > Settings > Integrations > SkyTab Online > Connect

    2. Log in to Lighthouse when prompted > Allow > select location > Install > Return to IHD
      ​

  4. InhouseDelivery: Set Up Billing and Dispatch

    1. Settings > Dispatch

      1. Billing Details (under Auto-dispatch) > enter Name, Email, Address > choose Payment Method > Submit

      2. Toggle Auto-dispatch to on

      3. Choose Who will be doing your deliveries?
        📌 If you choose both options your drivers will be prioritized, and deliveries will be sent to third-party providers if your drivers are not online or have reached max capacity.

    2. Settings > Self Delivery

      1. (only if using Your own drivers) > Maximum deliveries, Driver response time, Delivery area (for your drivers only) > Save
        ​

  5. SkyTab Online: Configure Delivery Settings

    1. In Lighthouse > Marketplace > My Apps > SkyTab Online > Takeout/Delivery tab

    2. Under Order Settings > Order Type > Allow Delivery

    3. Scroll up to Delivery Settings >

      1. check Use Delivery Service Provider for delivery >

      2. check Deliver to Addresses >

      3. Delivery Address Validation > By Driving Distance

      4. Delivery Distance > (recommend 5 miles)

      5. Minimum Delivery Time > (recommend 45 mins)

      6. Delivery Surcharge Name = Delivery Fee

      7. Type = Flat($) > Amount = $6.75

      8. Save

    4. Scroll up to Menu URL > Copy URL. This is the order link for customers. Add to website and Google business profile.

📌 Optional: Download InhouseDelivery for mobile on Apple or Android (look for the scooter) to your phone, add your phone number underMy Profile to receive alerts.

Before you begin

Install the SkyTab Online from the Shift4 Marketplace if you don't already have it.

Need help installing SkyTab Online? Follow this setup guide.

Create an InhouseDelivery account

  1. Log in to Lighthouse Business Manager. Select Marketplace (left navigation bar).

  2. Scroll to InhouseDelivery app > View Details > Install
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    ​

  3. Click CREATE ACCOUNT and enter the required details. (Choose Log in if you already have an account)

    • Full Name: {type your first and last name}

    • Email Address: {enter your work email}

    • Password: {choose a password}

  4. Click NEXT then add restaurant info
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    • Restaurant Name: {enter the name on the restaurant signage, not the company name}

    • Address: {enter pickup address}

    • Phone Number: {enter restaurant phone number}
      ​

  5. Click Create my account

📌 Note: Add your phone number under My Profile to use the InhouseDelivery mobile app and receive alerts.

Connect InhouseDelivery and SkyTab Online accounts

After setting up the account, connect InhouseDelivery to SkyTab Online location.

  1. In the InhouseDelivery app, click Settings (top right gear icon)
    ​

  2. From the Settings menu, select Integrations > SkyTab Online > Connect to start the linking process
    ​

  3. When redirected to the Shift4 Lighthouse Business Manager, log in using Lighthouse credentials
    ​

  4. Review the requested permissions and click Allow to grant InhouseDelivery access to SkyTab Online delivery orders
    ​

  5. Select the SkyTab Online location > INSTALL to complete the connection.
    ​

    📌 Notes:
    ​

    • Each SkyTab Online location can only be connected to one InhouseDelivery account.

    • If you're managing multiple locations, keep in mind that setup differs depending on billing preferences. For separate billing, each location must have its own InhouseDelivery account. For shared billing, you can add new locations under a single account. Learn more about adding locations.

  6. Click RETURN TO IHD to go back to the InhouseDelivery app. You’ll see a Connected label confirming the successful connection.
    ​

Set up InhouseDelivery account for dispatch

Before you connect InhouseDelivery to SkyTab Online, configure billing information, delivery settings, and enable auto-dispatch to ensure the account is ready to process and send delivery orders.

Add billing details

Before you can enable auto-dispatch, you need to enter the billing information.

  1. From the InhouseDelivery dashboard, click Settings (cog icon)> Dispatch
    ​

  2. If billing hasn’t been completed, you’ll see a red message below Auto-dispatch that says you can’t enable it yet. Click the billing details link to continue.
    ​

  3. Enter first and last name, email address, and complete address details.
    ​

  4. Select a payment method.
    ​

    • Credit Card — enter card details manually.

    • ACH Direct Debit (US only) — to connect bank account.
      ACH payments are processed through Plaid, which will redirect you to a secure login screen.

  5. Click Submit

📌 Notes:

  • You won’t be able to turn on auto-dispatch until billing has been submitted successfully.

  • Check out Add/edit billing details for more information.

Configure restaurant settings

Before dispatching orders, you’ll need to configure who will handle deliveries and set key delivery parameters.


Set delivery method


In the Dispatch tab, find the section labeled Who will be doing your deliveries? > Choose one of the following options:
​

  • Your own drivers — if the restaurant uses in-house delivery staff. If your drivers are unavailable, third-party drivers will be used as a backup.

  • Third-party drivers —This is enabled by default. To change this setting, contact InhouseDelivery Support.

📌 Note: You can use both options together. Your drivers will be prioritized, and deliveries will be sent to third-party providers if none of your drivers are online or available to take further deliveries.

Set Self delivery preferences (if using your own drivers)

Open the Self delivery tab in the left menu to configure how in-house drivers are assigned orders > Save

Setting

Description

Maximum deliveries

Active orders a driver can handle at one time

Driver response time

Minutes a driver has to accept or reject a delivery before it's offered to another driver

Delivery area

Delivery radius or define a zone on the map. Orders outside this area go to third-party providers (if enabled)

📌 Notes:

  • Self-delivery settings apply only to your own drivers and do not affect how third-party deliveries are handled.

  • Check out Delivery Settings for additional details.

Enable auto-dispatch

Once billing details and delivery settings are saved, you can enable auto-dispatch.

Go to the Dispatch > How are your deliveries assigned? > toggle Auto-dispatch to turn it on

📌 Notes:

  • Auto-dispatch is turned off by default, even after setup. You need to manually enable it once billing is complete.

  • Check out Dispatch settings to learn more.

Configure SkyTab Online for delivery

Once InhouseDelivery account is connected, configure SkyTab Online settings to start sending orders for delivery.

  1. Log in to Lighthouse Business Manager > Marketplace (left side menu)> My Apps > SkyTab Online

  2. Click Takeout/Delivery
    ​

    ​

Set order type

  1. Under Order Settings, check Allow Special Requests to let customers enter special instructions.

  2. Set Preparation Time (min) to the average time it takes to prepare an order.
    Recommended: 20
    ​

  3. Under Order Type, choose one or both of the following options to allow specific order types:

    • Allow Takeout

    • Allow Delivery
      ​

  4. To limit how many orders you can receive:

    • Check Restrict number of orders to [ ] every 15 minutes

    • Enter the maximum number of orders you can fulfill in that time frame

Enable delivery service provider for delivery

  1. In Delivery Settings, check Use Delivery Service Provider for delivery to enable InhouseDelivery
    ​

  2. Check Deliver to Addresses to enable address-based delivery
    ​
    Recommended settings:

    1. Delivery Address Validation: By Driving Distance

    2. Delivery Distance (mi.): 5

    3. Minimum Delivery Time (min): 45

  3. Enter Delivery Surcharge Name, then set the Type and Amount to charge per delivery (flat fee or a percentage-based fee)
    ​

  4. Set Delivery Surcharge Tax for the delivery charge
    ​

  5. Optionally, configure Min Order Amount ($) and Max Order Amount ($) for delivery, and choose how far in advance you’ll accept future orders > Save

Once these settings are saved, SkyTab Online orders will be eligible for automatic dispatch through InhouseDelivery.

Tips and Tricks

How to configure tips


Configure tip suggestions and a default tip amount in SkyTab Online > Payments. Orders with higher tips have a greater chance of attracting drivers.

How to disable Cash on Delivery


​InhouseDelivery cannot accept orders that are cash on delivery due to the use of third-party delivery partners. Any orders that are received that are cash on delivery will be rejected by InhouseDelivery.

In SkyTab Online > Payments, uncheck the box that says Allow unpaid orders.
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Can I use InhouseDelivery and DoorDash Drive at the same time?

Merchants should not have both the InhouseDelivery and DoorDash Drive apps installed. If both are enabled, orders may be dispatched to multiple drivers, incurring multiple delivery fees.

Why do delivery orders show as Pickup in the POS?

Orders will show as Pickup in the POS, and not as Delivery. The POS does not differentiate between a customer walking in to collect an order and a third-party delivery - they are both classified as Pickup.

Does manual dispatch mode work with InhouseDelivery?

All orders synced to InhouseDelivery will be automatically dispatched for delivery, regardless of if the auto-dispatch mode is set to Yes or No. This is due to a technical limitation.

How to uninstall InhouseDelivery

If you no longer wish to use InhouseDelivery, you may uninstall the application.

From Lighthouse Business Manager, navigate to Marketplace > InhouseDelivery.

At the bottom of the screen, expand How to uninstall this integration

Select Uninstall.

Once InhouseDelivery is uninstalled, SkyTab Online delivery orders will no longer be synced and will not be dispatched for delivery.

Support

For any support relating to InhouseDelivery, email the team at [email protected], or use the in-app chat located in the bottom right corner of the InhouseDelivery app. Support is available 24/7.

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