SocialSchedules

To initiate a Live Chat from the IHD desktop site:

Look at the bottom-right corner of your screen.

1. Log in to your IHD account.
2. Look at the bottom-right corner of your screen.
3. Click the square chat icon.

Once you click the icon, the chat window will open. Our chatbot will collect some initial information about your request and, when needed, connect you with our Support Team member.

Tip: If you don't immediately see the chat icon, make sure you are logged in through the Inhouse Delivery desktop site and check the bottom-right corner of your screen.

Our Live Chat is Available: 24/7/365 ​Access: Through your Inhouse Delivery account or <a href="http://help.inhousedelivery.com">Help Center</a> ​Includes: Chat Bot + Live Agent

Live Chat is the fastest way to get assistance, especially for questions that aren't related to an individual delivery or after you have already contacted the applicable DSP support team.

___________________________________________________________

Available: Monday–Friday, 8:00 AM–5:00 PM PDT ​Saturday–Sunday: 9:00 AM–4:00 PM PDT ​Phone: 1 (888) 450-3881

Phone support is best for urgent or time-sensitive issues, such as an active delivery concern that requires immediate assistance.

Available: 24/7/365 ​Email: <a href="" rel="nofollow noopener noreferrer" target="_blank">support@inhousedelivery.com</a>

Email is ideal for non-urgent questions, documentation requests, or issues that require detailed explanations or screenshots.

When contacting us by email, including relevant details and screenshots can help our team investigate your request more quickly.

Visit the <a href="http://help.inhousedelivery.com">Inhouse Delivery Help Center</a> anytime for:

- How-to guides
- Step-by-step walkthroughs
- Troubleshooting information
- Answers to frequently asked questions
- Additional support resources

Need help with your Inhouse Delivery account? There are several ways to reach our Support Team. Choose the option that best fits your needs.

Inhouse Delivery Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Support Option	Best For	Availability
Live Chat	Fast assistance and general support questions	24/7/365
Phone	Urgent or time-sensitive delivery issues	Mon–Fri 8 AM–5 PM PDT; Sat–Sun 9 AM–4 PM PDT
Email	Non-urgent questions and detailed issues	24/7/365
Help Center	Self-service guides and troubleshooting	24/7

Inhouse Delivery Support

💬 Live Chat - Recommended

How to start a Live Chat

☎️ Phone Support

✉️ Email Support

🧭 Help Center

Which Support Option Should I Use?