Introduction
InhouseDelivery bills customers on a weekly basis. Deliveries are billed differently depending on who performed the delivery (third-party or a restaurant's own employee) and where they originate from.
How does billing work for orders delivered by third-party providers?
For third-party deliveries, IHD collects both the flat fee for the delivery driver and the driver tip. These fees are directly passed onto the third-party provider. A nominal amount is added on top of this as a service fee. (This amount differs per region).
Example:
A customer places an order for 2 pizzas for $20. They add a tip of $3 for the driver onto the order.
The restaurant uses IHD to dispatch the order. The order is dispatched to a delivery driver from Service Provider 1 at a cost of $6.
At the end of the day, IHD charges the restaurant $10 for this order:
$3 for the driver tip, which is directly passed onto Service Provider 1
$6 for the driver fee, which is directly passed onto Service Provider 1
$1 as the IHD service fee (with $1 being the IHD fee in this region)
How does billing work for self-delivery orders?
For orders delivered by a restaurant's own employees, only the IHD fee is charged for each order. No additional fees are incurred or collected.
How often does IHD bill?
For most customers, billing is performed on a weekly basis.
Are there any transaction fees?
Payment by ACH (direct bank transfer) will incur a 1% transaction fee. Payment by credit card will incur a 3% transaction fee.
What name will appear on my bank statement?
Charges made by IHD will appear as SocialSchedules IHD on your bank statement.
How do refunds work?
Refunds provided by a third-party provider will be applied as a credit to the next invoice.
IHD Boost
IHD Boost is a marketing add-on, designed to keep your restaurant in the spotlight, increase customer loyalty, and attract new diners. Think of it as your secret weapon to stay ahead of the competition.
IHD Boost is charged at a flat fee per month, and includes:
Branded customer facing tracking page
Ability to add promotions and coupons to the tracking page
Custom multi-channel ads targeting existing customers
Creation and marketing to lookalike audiences, reaching new potential customers