Redispatching an order is making a new delivery request for an order. You may wish to redispatch an order when there is an issue with the original delivery, such as missing or damaged food.
To redispatch an order, click on the Redispatch order option under the Order Options menu on the Order Detail screen. You can redispatch any order, except for orders with a status of Pending dispatch, Action needed or Scheduled.
This will bring up the Redispatch order screen.
By default, all details from the original order will be copied over to the new order. You can choose to edit any of the fields if they require changing.
By default, the Ready at time will be set to the current time + 5 minutes. You can change this if you require more time to prepare the order.
Click the Next button to proceed to the next screen, where you can select who to assign the order to for delivery.
My Drivers
Will be displayed if self-delivery is enabled. All employees with the driver role will be displayed. The number of orders they are currently assigned is also shown, to guide the manager on which driver may be best suited to take the delivery.
Third Party
Will be displayed if third-party delivery is enabled. All available third-party providers will be displayed. Note that individual drivers from a third-party cannot be selected.
Please note: When an order is scheduled for delivery more than 40 minutes from the current time you will be unable to select an individual driver to assign the order to.
Click the Redispatch order button when you are ready to send the new delivery request. A new screen will appear, asking you to confirm the redispatch request.
Upon clicking Confirm, a new request for a delivery driver will be sent. The redispatched order will be visible on the Deliveries screen with all of the other orders.
If an individual driver has been selected from the My Drivers list, the delivery is immediately assigned to the driver. This is different to when orders are automatically dispatched, when drivers are able to choose whether to accept or reject a delivery offer. Drivers will be informed of the delivery assignment via a notification, and can see details of the order within the mobile app.